Ahh yes, client communication. Some law firms go above and beyond to ensure their clients know what’s happening with their cases, others barely speak to them before their court date. Some firms actually know what msip stand for, others just think it’s a typo. There certain bad habits that all lawyers get into with some being worse than others.
The sun is shining, the birds are singing, the coffee is somewhat tolerable, and the “new messages” light on my phone is winking it’s red eye at me as I settle in for the week to begin. And, of course, as the very responsible attorney that sits and writes Lawyers & Liquor, a guiding resource for barely capable mouth breathers and the figurative (and sometimes literal) bed wetting baby lawyers of the legal sphere, I know that those messages must be handled in the correct manner:
Saved for thirty days if the client isn’t in years and panicking and waiting for them to call again, because as every good lawyer will tell you it’s only important if the client calls at least two times.
But you really shouldn’t be doing that, and I think you all know that. First, it’s a damn good way to make sure you spend an entire day in the office doing absolutely nothing except listening to voice mails and making papier mache heads out of those little “while you were out” slips. Second, it’s a damn good way to lose a ton of business in a really goddamn quick manner. Trust me, I should know, because I’ve been there myself more than once in my career.
You should always be on top of your contacts and communications, which is why a lot of lawyers are looking at getting a sharepoint calendar to manage that sort of thing. Clients like someone who remembers what they’ve talked about, when, and where. Best of all it can improves the likelihood of them recommending another client your way. I wish I knew that from the get-go.