Don’t Take The Case: Problem Client Identification

I got to thinking yesterday about problem clients.

Maybe it was just on my mind, maybe it was the client who sent a four page diatribe about the status of their cases with me, maybe it was the fact that we were out of coffee that morning and I couldn’t find my cigarettes. ¬†Whatever the case may be, I found myself mid-morning with my head in my hands as I furiously chewed on pen caps and muttered things about fleeing to Mexico and joining a less stressful and more profitable profession.

Like running drugs for a cartel.

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