Don’t Take The Case: Problem Client Identification

I got to thinking yesterday about problem clients.

Maybe it was just on my mind, maybe it was the client who sent a four page diatribe about the status of their cases with me, maybe it was the fact that we were out of coffee that morning and I couldn’t find my cigarettes.  Whatever the case may be, I found myself mid-morning with my head in my hands as I furiously chewed on pen caps and muttered things about fleeing to Mexico and joining a less stressful and more profitable profession.

Like running drugs for a cartel.

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“The Customer is an Idiot”: Not being a client’s employee

There was a time when an attorney was a respected professional whose wisdom and advice was sought after by the members of the community.  We were more than sharks in suits who went after the highest dollar amount, we were learned men of an honorable profession.  Neighbors would come to our offices for not only legal advice, but life advice.  Our opinions were held in high regard, and we were viewed as trusted mediators and advocates for our clients.

Abraham Lincoln once said the following about lawyers:

Discourage litigation. Persuade your neighbors to compromise whenever you can. As a peacemaker the lawyer has superior opportunity of being a good man. There will still be business enough.

First, WHAT THE HELL …Mr. President?  “Discourage litigation” is the worst business advice ever!  How on God’s green earth am I supposed to hit my billables if everyone is being reasonable about easily resolved legal issue?

Seriously, though, the very fact that quote exists tells you something about how lawyers used to be viewed.  We weren’t “legal services providers,” we were the educated men who solved problems in a fair manner and ensured justice was carried out.

I’m going to let you in on a secret of modern legal practice:

Our clients don’t respect us. At. Fucking. All.

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